Privacy Policy

Vox Delivery (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use the Vox Delivery mobile app (“App”).

Information We Collect

• Personal Information: Name, email, phone number, and account details provided during registration.
• Location Data: Real-time and background location for delivery tracking and courier matching.
• Payment Information: Processed securely via Stripe or PayNow. Full card details are not stored.
• Device Information: Device type, OS, and app usage for analytics and performance improvement.

How We Use Your Information

• Provide delivery services and real-time tracking.
• Process payments and manage subscriptions.
• Communicate regarding orders, updates, and support.
• Improve app performance, features, and security.
• Comply with legal requirements.

Sharing Your Information

• Payment providers (Stripe, PayNow) for secure transaction processing.
• Couriers and delivery partners to facilitate deliveries.
• Service providers assisting with analytics, hosting, or support.
• Authorities or legal entities if required by law.

Your Choices

• Disable location services (some features may be limited).
• Manage or cancel subscriptions through Apple ID or Google Play.
• Request to access, update, or delete personal information by contacting support@voxdelivery.com.

Security

We implement industry-standard security measures to protect your data. Payments are encrypted and sensitive data is never stored on our servers.

Children’s Privacy

Vox Delivery is not intended for children under 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the App and on our website with the updated “Effective Date.”